SmarTone is constantly breaking new ground in the converging world of communications and media. As a market leader, we are committed to delivering unbeatable customer experiences that truly enrich lives. To do this, we need passionate, energetic and pro-active people like you. If you share our way of thinking, we would like to hear from you.
Responsibilities:
Handle customer accounts with abnormal usage patterns, such as
- Usage confirmation and verification
- Negotiate with customer for an early payment
Take appropriate dunning action against high usage / overdue accounts and update system
Handle customer enquires in related to billing / payment matters
- Work closely with internal counterparts
- Follow up and follow through for responsible cases
Requirements:
Form 5 or above
Fresh graduates with less experience but with interest in Telecommunication industry will be considered
Have working experience in customer services or credit control fields is welcome
Be sensible and knowledgeable on managing various kinds of customers
Good communication skill in written and spoken English and Chinese
Good PC knowledge in MS Excel & Word
Shift duty is required
Interested parties please apply with full resume stating present and expected salary to the following e-mail :
1hr-recruit@smartone.com OR by fax : 28816405
All data supplied will be kept in strict confidence and used for employment related purpose.
Only short-listed candidates will be contacted.